Customer service

MB strength comes from customer satisfaction, therefore we are constantly investing resources in the implementation of new technologies to ensure prompt and available customer service to all clients. Therefore, thanks to decades of experience a multi-dimensional customer service made of experts has been implemented: through the web and online services, telephone and a vast network of dealers and authorized workshops in the territory. This unified service makes information and products readily available and provide fast resolution of any doubts or problems. Furthermore, MB offers to its dealers an additional service to convey quickly and completely any kind of information related to products, sales, or to post-sale. The B2B Internet portal with private access, supports dealer network through hundreds of video tutorials concerning the entire range of MB products, technical services, marketing and communication, as well as a 24 H chat.

Dealers
  • Technical and sales training for the use and promotion of MB products
  • B2B reserved area
  • on line platform to order spare parts
  • 24/7 support
  • Personalized marketing material
  • co-marketing activities
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Workshops
  • Installation, use and reparation training for MB products
  • B2B reserved area
  • on line platform to order spare parts
  • 24/7 support
  • Personalized marketing material
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BUSINESS SERVICES
  • On site consultation
  • 24/7 support
  • Technical training on MB products use
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